All payments, deposits, and fees made on fantasycricplay for participating in Fantasy Cricket contests are considered final and non-refundable. Once a transaction is confirmed, it is deemed completed. However, we understand the importance of user satisfaction and are open to reviewing transactions that involve system errors or discrepancies.
If you believe a deposit, payment, or transaction was made in error, please contact us within 3 business days from the date of the transaction. Our support team will evaluate the case and take appropriate action at our sole discretion. In cases where your request is approved, the refund process will begin within 7 working days, and the credited amount will reflect in your registered bank account within 10 working days of initiation.
fantasycricplay holds the right to cancel any match or contest without prior notice or explanation. In such instances, all entry fees paid by users will be refunded within 1 to 3 working days to their respective accounts.
For fairness and transparency, users are strictly prohibited from joining any contest once the associated match (as defined by the respective Series) has commenced.
All financial transactions and refund processes on fantasycricplay are secure and handled directly by fantasycricplay. There is no involvement of unauthorized third parties, ensuring a smooth and protected experience for every user.